Refund & cancellation policy
Last updated 2026
1. Subscriptions (All-Access)
You can cancel All-Access at any time from the Billing page. Cancellation stops the next renewal; your access continues until the end of the period you already paid for. If you cancel within 7 days of a first-time purchase and have used fewer than 30 minutes of voice or video, we refund that period in full.
2. Companion unlocks
A ₹199 Kindred unlock is a one-time purchase of permanent access to a specific companion. Because access is granted instantly, unlocks are refundable only if the companion could not be accessed due to a fault on our side.
3. Credit packs
Unused credits are refundable within 7 days of purchase. Credits already spent on voice or video minutes cannot be refunded. Credits do not expire while your account is active.
4. Failed or duplicate payments
If an amount was debited but access was not granted, it is refunded in full. Duplicate charges are refunded automatically once identified. Bank settlement usually takes 5–7 working days.
5. How to request a refund
Email support@singlecompanion.com from your registered address with the payment ID. We respond within 2 working days and process approved refunds to the original payment method.
6. Related policies
See also our terms of service and privacy notice.